When there is a problem with a circuit breaker or piece of switchgear, you need to be able to communicate exactly what you need to a vendor so that you can get the right equipment the first time and at the right price. Time is often the most critical element to shorten outages and restore power and production.
Our experts have worked with circuit breakers since 1983 and we can tell you from experience that while technology has improved this process immensely, it still has its pitfalls. The bottom line is that if the equipment is not specified correctly, it may not fit or work and can even become dangerous.
Have Plenty of Information About Your Circuit Breaker
The best way to identify and communicate with a circuit breaker supplier is to get more information than you think will be needed. The model number of a circuit breaker is a start, but may not cover all the details. Serial numbers are rarely traceable. When they are, it may take weeks for the factory to reply.
Photos of the nameplate can help, but again, it may or may not detail all that is needed.
A good way to ensure that your getting the right info is with our mobile ap NPE on the GO. In this ap, we walk you through all the questions we would ask you for on the phone, and ask you to take a couple of pictures too.
We like to take an “all of the above” attitude. We find that when we know the breaker’s model number and have clear photographs of all the nameplates (may be more than one), along with photos of the front, back, and sides and/or photos of the parts in question. We can quickly and accurately assess the situation and provide the most cost-effective solution to solve the issue at hand.
In the real world, however, this is often not possible. It’s common that information is handed up or down the chain of command and details can be lost or simply not communicated in the first place. This can and will necessitate someone going back to get the needed information, which can be both time consuming and frustrating.
Find a Circuit Breaker Supplier That Asks the Right Questions
When inquiring to multiple vendors, one or several of the vendors will typically not ask as many questions and may seem to have a quick and easy answer. The question that should then be asked is, “Why aren’t they asking the questions?” and “Will the equipment they ship work?”
If this seems like a daunting task, it is, or it can be without the help of a qualified vendor who is familiar with the equipment and can walk you through the pitfalls to get you the right equipment at the right time, for the right price.
When you have questions about your circuit breakers, contact us today. If we can’t help you with your specific problem, we’ll tell you and direct you to someone who can. That’s what we are here for.